Coordinator Digital Channels

MTN Ghana

Job Summary

Contribute to the development and management of myMTN and the other Digital Channels.

Job Role

Continuous development of myMTN portfolio
Support operational management of myMTN
Input to the development of the other Digital channels in collaboration with the other divisions.
Support Marketing to ensure all commercial offers are timely delivered on myMTN and the other Digital channels.
Delivery of an improved experience for all myMTN customers and increase in revenues generated by myMTN
Ensure continuous testing of the app and support to IT ops team.
Ensure all digital channels are continuously developed and improved following agreed guidelines.
Ensure digital channels have same offers as on legacy channels with additional incentives for customers to drive adoption.


Dynamic Technology and Platform business
Multiregulation and multifaceted stakeholder management
Public Listed Organization
Environmental, social and governance prioritized.
Multinational environment – MTN Group Digital best practices
Partnerships at the core of business practices
Active Media Engagement & Brand Reputation
Agile ways of work


A First Degree in a related field of study.
Scrum Master or Product Owner certification or proven experience of having worked using the Scrum framework is a plus.
Experience with coding is a plus.
Training or certification in User Experience Design and Design Thinking is a plus.


Minimum of 3 years related work experience in a digital organization or in the digital department of an organization.
Good experience and knowledge of the main digital analytics tools like Google Analytics, Google Data Studio, etc.
Experience with Digital Advertising is a plus.
Good experience with PowerPoint
Experience building and managing apps or e-commerce websites using Scrum/Agile methodologies is a plus.
Professional/Technical competencies:

Strong knowledge of all main analytics tools and techniques
Business Performance Management
Planning and Budgeting
Stakeholder Relations Management
Marketing/Digital Marketing
Understanding of the Digital Ecosystem
Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.)
Knowledge and ability to analyze KPIs and provide detailed reports.
Physical Skills/ Competencies:

Manages self-performance, good conflict management, takes and manages accountability.
Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently.
Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports.
Personal Skills – Trustworthy, integrity and ethical in dealings
Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively.
Organizational Positioning Skills – Good written and verbal communication, commitment to the organization
Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities.

How to Apply

Interested and qualified applicants should send their Curriculum Vitae by 16th February,2024 to:
Kindly indicate the DIG-003-2024 in the email subject and note that only shortlisted applicants will be contacted.

To apply for this job email your details to

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